If you have ever had a shared hosting account before or you've dealt with any other kind of online service, you are probably aware from your personal experience that for some things it's better to talk to a live person over the phone instead of exchange support tickets or emails. If you'd like to know more about a particular service before you decide to order it or if something small-scale has to be made, for instance, it'll be much easier and a lot faster to get it done in real time. When you're able to seek the advice of representatives by phone, it's also very likely that you're working with a real website hosting supplier, not just a reseller. The level of support that you'll get over the telephone may differ between different suppliers - from common matters to expert tech support. Usually most suppliers supply pre-sales assistance and 1st level phone support, while more complex technical issues are handled through e-mail or tickets.
Phone Support in Shared Hosting
All of our shared hosting packages feature phone support fourteen hrs per day even on public holidays, therefore if you do not have an account yet, you are able to call and learn more about our services or if we meet the system requirements for your websites. For your convenience, we have local phone lines in the U.S.A., Great Britain and Australia, so that you are able to contact the number which is closer to you. In case you are a current customer, we can assist you timely with any general and billing matters as well as with various tech issues to save you time and efforts - we are aware of the fact that in some cases it's quicker to consult with a live person to get things done instantly. Of course, some issues cannot be resolved on the telephone, so if this is the case you will be able to employ our ticketing system.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be sure that there is always someone to help you when you have any queries about the semi-dedicated server packages that we provide. Whether you wish to find out more about the plans, you have some billing issue or some general issue, you can give us a call. Although some more complex matters may need a support ticket so as to give time to our technical support team to analyze, we're able to assist you with lots of technical questions on the phone as well, saving you precious time and efforts. Since we have data centers on as many as 3 different continents - in the United States, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. If you're in a different country, we have a global number where you are able to contact us.