A 99.9% Server Uptime
Our shared hosting platform is based on a solid, topflight hardware architecture and a strongly customized version of Linux. Thus, irrespective of what your website is, or how many visitors you’ve got, or even in case there is a DDoS attack, our machines will remain up and running and your web sites will stay visible online.
Our Linux shared packages plans feature a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our uptime guarantee stays the same.
A 99.9% Network Uptime
Other than our cloud hosting platform, we have also set up our own internal network in each one of our datacenters. Everything is based on enterprise–class hardware elements made by Juniper. And on each and every router, we’ve set up a firewall with a sophisticated set of rules as a way to filter all questionable requests.
This way, in all our datacenter facilities – in our data center in the US, in our data center in the UK, in our data center in FI, in our data center in East Europe and in our data center in AU, you will take advantage of a 99.9% network uptime guarantee. And this guarantee applies to all hosting services in each datacenter.
A 30–Day Money–Back Guarantee
Like with every other service, if it is your hard–earned cash at risk, you can’t feel really safe. That’s why, with all our cloud hosting plans our company offers a 30–day money–back guarantee. In case you don’t feel happy with our web hosting service or in case you wish to use an even more powerful hosting solution, like a Linux VPS web hosting packages or a Linux dedicated servers hosting packages – we’ll give you your money back in full, without any secret fees or refund taxes.
24/7 Technical Support
We have cautiously chosen each individual member of our 24x7 support staff to make sure that we can offer you the very best tech support service you can get. Each of our technicians has several years of experience dealing with web hosting accounts behind his back, so they know very well what they are doing. Besides, they are available 24–7–365 – you will be able to touch base with them at any time and they’ll reply back to you as fast as possible.
Their average ticket response time is less than 20 minutes, whereas with other hosting vendors you have to wait for days. What’s more, we offer you a 1–hour response time guarantee. Regardless of what happens, your questions will be answered within an hour.