Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We offer a 1–hour solution warranty with all of our Linux shared packages packages, which means each individual support inquiry you send is going to be responded to in only one hour maximum. Our support team members have been trained to efficiently remedy any case and to ensure that you get detailed information on any trouble that you may have.

  • Top quality support service

  • A Top–quality Support Service

  • You’re able to contact us 24x7x365 with any problem you could have associated with OntWeb.com’s solutions. We now have specialists on duty most of the time to generate help and support anytime necessary. You’re able to use the ticketing system or send us a message any time, or you can pick–up the phone or use the online chat through business hours.

  • Intuitive help center

  • An Intuitive Help Section

  • If you want guidance while working on your online projects within the Control Panel, you’ll be able to always just click the Help key and pick your issue in the set of articles or blog posts that will appear. We have also turned lots of the articles and reviews into instructional videos. The list of educational videos will come up if you click the Videos option available in the top right angle.