The presence of the customer and technical support that a shared hosting company provides will tell you a lot about the services which they supply as well. In the event that you can use only e-mails and / or tickets, you have almost certainly come across a reseller and not the website hosting supplier. When this is the case, you may have to wait for a few days so as to get an issue resolved since the reseller may not be checking their communication regularly or they may have to consult with the real hosting company for additional assistance. If the supplier offers different means of communication with quick response time which are available at any time, they are most likely the top provider, not just a reseller. Therefore you will enjoy prompt assistance and high quality support as they'll have direct access to the servers where your account is. Whatever the issue - sales or technical, it's generally much better to have the option to contact your hosting company right away via your preferred way of communication.
24/7 Customer Support in Shared Hosting
We provide 24/7 customer, billing and tech support for all of our Linux shared packages
. Even if you aren't our client yet and you have some questions, we can assist you without delay and provide you with the needed information, so as to give you a choice to make the best decision when you buy a new website hosting account. We are available twenty-four seven, including holidays and weekends, and we provide you with several options for communication to contact us - phone, live chat, e-mails and support tickets. For your benefit, we now have a couple of phone numbers all over the world, thus you're able to call the one that is closer to you. The max response time for the emails and the tickets is one hour. The standard response time is around 15-20 minutes, so you can forget all about waiting for days to receive support for some task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server
that you choose, you will be able to take full advantage of our 24/7 technical support services even on official holidays. Your websites will be available all of the time and so will we. With quite a few connection options, you're able to select the most convenient approach to contact us and find out about our solutions in case you do not have an account yet, or get assistance in case you're already one of our customers. You will be able to give us a call, have a chat with a live representative, send an e-mail message or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The last two options come with a one-hour reply time warranty, although it hardly ever takes over 20 mins to receive assistance irrespective of the complexity of the problem. Using our customer and technical support services, we will be there for you anytime you need us, not a couple of days later.
24/7 Customer Support in Dedicated Servers Hosting
With a one-hour max response time warranty, you will enjoy timely support when you obtain a dedicated server
from our company. Our customer and technical support teams are accessible 24/7/365, so if you open a ticket via your billing account or you send an email message related to any kind of problem with your server or the pre-installed software on it whatever the time of the day, you will receive an answer within the hour, even during holidays. Our ticketing system is the best option when the issue in question requires a longer period of time to be solved or if it has to be given to our admins, as it's far more convenient to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you can give us a call or talk to a live agent using our chat service. If you include the Managed Services upgrade to your server plan, our admins will also assist you with third-party software set up as well as troubleshooting and similarly to the standard support, this service is available 24/7 as well.