If you’ve purchased a hosting plan and you have some queries about a specific function/feature, or in case you have bumped into a certain complication and you need assistance, you should be able to contact the respective support staff. All web hosts deploy a ticketing system irrespective of whether they provide other methods of contacting them along with it or not, because of the fact that the easiest way to fix an issue most often is to send a ticket. This mode of communication makes the responses sent by both parties easy to follow and allows the support staff members to escalate the case in case, for instance, a sysadmin should become involved. Most often, the ticketing system is not directly linked to the hosting space and is part of the billing account, which implies that you’ll need to have no less than 2 different accounts to touch base with the help desk staff and to actually administer the hosting space. Non-stop switching between the accounts might sometimes be a nuisance, not to mention the fact that it requires a very long time for the vast majority of web hosting companies to answer the ticket requests themselves.
Integrated Ticketing System in Shared Hosting
With a shared hosting
from us, you’ll never have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket while browsing your files or changing various settings. The ticketing system is being closely monitored 24-7-365 by our support staff members and the ticket response time is no more than 60 minutes, but it rarely takes more than 20 minutes to get help. In contrast with some other hosting companies, we don’t charge more for using the ticketing system, so you can contact us as often as you need and request information in regards to any billing or technical problem. Plus, you can see a collection of informative articles, which will help you handle the most common challenges on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we are using is incorporated into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated hosting
, which implies that you will not need another platform to get in touch with our customer care team – you can do this on the spot as soon as you face a predicament. Submitting a new ticket requires several mouse clicks and finding an older one is equally simple. Using our smart search option, you can quickly find any ticket that you’ve posted in the past. You can open a ticket at any time whatsoever since our customer care team members are at your disposal 24 hours a day, 7 days a week, 365 days a year and reply in less than one hour, even though it rarely takes this much to get support. With the Hepsia Control Panel, you’ll have everything in a single location and you can forget about needing to sign in and out of 2 or more platforms to fix a simple issue.