Customer Support Channels
A 1–Hour Response Time Guarantee
All your support requests will be attended to in no more than 1 hour after the trouble ticket or e–mail is received. If your issue calls for additional assistance from a server admin, we will direct the ticket or the email to the person in charge, right away then leave a note to let you know that more time will be needed for finding a solution. Furthermore if you take advantage of our Optional Managed Services package, any of the server management tasks included there will be performed whenever you desire.
A First–Rate Client Care Service
- We will be at your disposal 24/7/365 to respond to any queries that you may have connected to our Site Control Panel and any of the applications that we have installed for your convenience on the dedicated server. If you also require help tackling server admin procedures, check out our Optional Managed Services package, which includes backup space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as installation and problem troubleshooting services.
A User–Friendly Help Section
We have equipped the Site Control Panel with a circumstantial knowledge base, which features extensive explanations of its features and functionalities. Besides, we have created exhaustive video tutorials that will further teach you how to carry out a given action or solve a regularly encountered problem. The help articles and the video tutorials are easily accessible from every section of the Site Control Panel through the Help and Videos buttons in the upper right corner.