If you ever face a problem with your site and are unable to fix it, ask the hosting company’s support team to help you bring the site back online. A speedy resolution would be best, but lots of companies reply within twenty four hours or even more, especially if you’re doing business with a reseller. Even if the problem can be fixed without much difficulty, your site may not work satisfactorily or it may not be accessible whatsoever for an extended time period, so you may lose potential customers since it’s quite unlikely that anybody would willingly go back to a faulty site. That being said, you should make sure not only that you can touch base with your web hosting provider, but also that they can reply and assist you in a timely manner. If an app update doesn’t go smoothly or you delete something unintendedly, for instance, the site must be restored quickly in order to prevent long inaccessibility.
One-Hour Response Guarantee in Shared Hosting
Our Linux shared packages include a one-hour reply time guarantee, which suggests that irrespective of what enquiry or complication you might have, we’ll always be there to lend you a hand. As a matter of fact, it rarely takes more than half an hour to get an issue fixed or an inquiry answered, and this is valid for both technical and sales matters. Our client care team members are available 24/7, even on national holidays and weekends, which goes to say that you’ll obtain swift help anytime you need it. We know precisely how expensive time can be, so by the time we respond to your e-mail or trouble ticket, we’ll have explored the matter and, if we haven’t come up with a solution, we will give you more details on what you need to do on your end – when the case requires this. With our support services, you can rest assured that there will be someone to help you out immediately, regardless of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client support staff reps will be at your disposal all the time and they will reply to any ticket that you open via our hosting Control Panel within less than 1 hour. The ticket response time is guaranteed no matter if you have a generic enquiry in regard to your semi-dedicated server or you face a predicament and you will not have to wait even that long for most issues. Regardless of what the essence of the issue is or what time it is, we will be there to help you, as we are available 24x7 to handle any billing, technical or general issue. If you contact us about anything that’s within our power, we’ll resolve it before we reply to you, which implies that you won’t have to wait around for hours or even days while the problem continues. If there’s something that you need to do on your end, we will supply you with the necessary information – what possible solutions to try, what steps to take, etc.