When your hosting company supplies live chat support, you're able to speak with an agent live and find out helpful information or get an issue resolved timely. The key advantage of using chat as an alternative to calling to talk to a live person is that you need just a computer with access to the web, therefore you won't pay any rates in case you're in a different state or country. What's more, it'll be quicker to copy and paste information like domain names, usernames or error messages i.e. details which are sometimes hard to share with the other side on the phone. The live chat is also a much faster solution to contact your web hosting company's support team as compared to using a ticketing system. Last, but not least, if some problem needs a little more time to be taken care of, you are able to do something different while you wait for guidance on the live chat, so you will not lose time - something that is not possible if you're on the phone.
Live Chat Support in Shared Hosting
In addition to the phone and ticket support, we supply live chat support as well. You will be able to get in touch with us every single day, including holidays and weekends, and we will give you more info about the Linux shared packages that we provide in case you are not among our customers yet, or about general and billing questions when you already have a user profile. Although for solely technical issues you will need to open a ticket to our tech support, as such issues will require more time to be resolved, you may still get in touch with us on the live chat for some tech information. For example, we're able to help you set up an email address in your email client or troubleshoot a number of issues, saving you a lot of time. Even if our telephone lines are already off for the day, you will be able to speak with a live person.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we provide is available every day, even on holidays and weekends. It's one of the best ways to learn more about our Linux semi-dedicated hosting if you don't have an account yet or to have some problem resolved if you're a client and our support agents will assist you right away no matter what time of the day you join the chat. If you are unsure which plan is better for your websites, in case you need advice whether you should order a specific upgrade and how to obtain it or in case you've got troubles setting up an email account on your computer, you are able to get in touch with us and we will give you the needed details instantly. Our live chat is available even after our telephone lines are off for the day, therefore if you have an account here, you can be sure that you will always get prompt assistance with any question or problem that comes up.