When your hosting company supplies live chat support, you're able to speak with an agent live and find out helpful information or get an issue resolved timely. The key advantage of using chat as an alternative to calling to talk to a live person is that you need just a computer with access to the web, therefore you won't pay any rates in case you're in a different state or country. What's more, it'll be quicker to copy and paste information like domain names, usernames or error messages i.e. details which are sometimes hard to share with the other side on the phone. The live chat is also a much faster solution to contact your web hosting company's support team as compared to using a ticketing system. Last, but not least, if some problem needs a little more time to be taken care of, you are able to do something different while you wait for guidance on the live chat, so you will not lose time - something that is not possible if you're on the phone.