Even though the hosting service provided by the different companies appears the same, every provider has a customized platform with its own tweaks and different ways to execute particular procedures. Because of this, an information-laden knowledge base will be very useful both for people with no experience and for technically skilled users who will ultimately find out how particular tasks are carried out, but will lose time in the meantime. The objective of such a knowledge base is to make the service fast and simple to use, sparing users loads of time and efforts. The consequence is more gratified clients, since they can effortlessly find the info they want, and significantly less work for the client support staff, because typically the vast majority of the questions and problems that clients have got are already included in the knowledge base. Given that the articles are written well and cover more topics, you will be able to discover more not only about your account, but also about the web hosting service as a whole.
Extensive Online Documentation in Shared Hosting
If you have bought your first shared hosting plan through our company or have migrated your website over to us, you will grow familiar with our platform and our in-house built Hepsia Control Panel in a jiffy as we have compiled an in-depth online knowledge base where you can find all the information that you may ever need – both general info in regards to the service as a whole and more concrete info about the separate functions that you can use and the difficulties that you may bump into. The articles are available in 2 locations. The entire article collection can be accessed via the Help section of the Control Panel. You can access articles that are dedicated to the different functions in each section of the Control Panel as well. You can get to know how to do practically everything, from enabling an .htaccess configuration file to managing a mailing list, and all the articles offer detailed guides, so you will never get disoriented on account of an unclear text. Certainly, in case you have a more specific problem and you do not find a solution in our knowledge base, you can get in touch with our help desk support staff members 24/7.
Extensive Online Documentation in Semi-dedicated Hosting
Our Linux semi-dedicated hosting come with detailed technical documentation where you will find info about all the features that our custom-created Hepsia Control Panel offers, together with solutions to different questions and predicaments that you might come across. All installation manuals feature elaborate explanations, which means that you won’t need to worry about skipping something in case you are aiming to export a MySQL database, for example. The troubleshooting articles encompass a range of likely reasons for given problems and the solution for each and every one of them, so in case you aren’t able to send emails even though you have the correct SMTP settings, for example, you can quickly find out what the reason for this could be and correct the issue with a couple of clicks in your email client. As Hepsia has quite a lot of features, you will be able to find related articles in every single section. If you would like to examine all help articles, you can use the Help menu, which is located in the upper right corner of the Control Panel.